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Terms & Conditions
Please read the following terms and conditions carefully. The ordering
of goods from Nicoll Industries Limited indicates that you are in
agreement with them.
Our terms and conditions are available on our website or alternatively,
as specified in the brochure literature, they can be sent to you on
request.
Purchasing from Nicoll Industries Limited
You can order items displayed on our website or within our printed
literature by:
 | Telephoning us on 01283 510570 (3 lines) |
| Faxing us on 01283 536188 |
| Posting your order to us at Nicoll Industries
Limited, Windsor House, Windsor Industrial Estate, Hawkins Lane,
Burton On Trent Staffordshire DE14 1QF |
| If for any reason we are unable to fulfill your order we will
contact you at the earliest possible opportunity to advise you of
this. At this point you have the right to change or cancel your order.
Any payments made or due will be adjusted or refunded to account for
any changes or refunds as the circumstances dictate. |
Pricing structure
| Our current prices are displayed on the website.
Please ensure you click refresh on your browser for most up to
date pages!! |
| We will endeavour to ensure that prices shown on the website are correct.
If for any reason the prices of any items are incorrect at the time
you place an order with us, we will contact you at the earliest
opportunity to advise you of this. At this point you have the right to
change or cancel your order. Any payments made or due will be adjusted
or refunded to account for any changes or refunds as the circumstances
dictate. |
| Although every effort is made to keep prices as shown in the
brochure and on our website, occasionally some prices may vary due to
circumstances beyond our control. This is particularly true of goods
manufactured by ourselves, such as market stalls, where fluctuations
in the prices of steel this year have meant several price rises
to the customer. |
| Delivery charges vary according to weight of goods and where they
are to be delivered to. They are not included in the prices quoted
unless specified (e.g. marquees) and restrictions apply. Prices which
include delivery are related to UK Mainland only and exclude Highlands
and Islands of Scotland, Isle of Man, Isle of Wight, Channel Islands
and Ireland. For precise information on delivery costs please contact
our sales team on 01283 510570. |
Payments to Nicoll Industries Limited
| You can pay for your goods by Visa or Mastercard or by
Switch/Maestro, Solo
or Visa debit. |
| You can also pay for your goods with a cheque or postal orders.
Cheques must clear before the goods are shipped so please allow 5 - 7
working days. |
| We do not have a cash on delivery service available. |
| Alternatively we can offer the option of transferring the funds
direct into our bank account. Please contact us for further
information. |
Delivery of goods
**Top Priority** - Please
remember that if the goods are required urgently then the sooner you can
place an order the more likely it will be that the goods will be received
by you, the customer, on time. As a guide try to determine the delivery to
be 48 hours before the goods are needed. That way, if the courier does let
us down, we at least have some time to play with to sort out replacements
or re-delivery!!!
| We will endeavour to deliver your goods as soon as possible and will
try to meet any delivery instructions that you give us. |
| We will make every effort to deliver your goods within the time
period agreed, but we will not be held liable for any loss caused to
you by late delivery. |
| If you refuse a delivery without prior consent from us you will be
liable for the return delivery costs. Likewise if you are not in when
the goods are delivered and the driver cannot obtain a signature, the
goods will be taken back to the depot. If prior arrangements were
made, with you the customer, to deliver on a set date and the
delivery driver finds no-one available at the delivery address
then we reserve the right to impose
a re-delivery charge to you the customer, before delivery is made
again. |
| When the goods arrive please: |
- Check that what you are signing for is what you are given e.g. the
correct number of parcels as stated on the delivery note given to you
by the driver. If you have signed for all the goods and then find that
you are short, we will not be liable to incur the cost of replacement
items.
- If any of the goods are damaged please ensure that this is written
on the delivery note that you sign.
- Please check that all items are actually intended for you, in that
all labels are addressed correctly to you and not to another customer.
| Please check your delivery immediately. If you should find any items
missing/damaged or incorrectly sent and you have noted this when
signing for the delivery, please contact us within 48 hours of receipt
of the goods. Alternatively, if you do not receive your goods within
the stated time frame, please contact us and we will contact the
couriers on your behalf to determine where the goods are and their
estimated delivery time. |
Returns Policy
Our returns policy is as
follows:
If you purchase a product
and find that the product is not suitable for your requirements, you
are able to return the product to us. We can arrange collection and
as long as the product reaches us unopened and in the condition that
it left us, then we will refund you the purchase price less the
original carriage to you and the carriage back again. There will
also be a 30% of original purchase price restocking charge levied.
If the goods are returned to
us in a poor condition, determined by us, then it will be at our
discretion as to whether a refund is appropriate or not.
The above applies regardless
of reasons for return. This does not affect your statutory rights.
If you have a complaint
| In the first instance please contact us on 01283 510570 or by e-mail
to sales@nicoll-industries.co.uk |
| Your complaint will be dealt with by a company director within five
working days. If for any reason a decision cannot be reached in that
time period, we will investigate your complaint thoroughly and keep
you up-to-date on its progress. |
| If we find that you have a valid complaint we will endeavour to
reach an amicable settlement. If we find your complaint is not valid
then you will contacted stating the reasons for our findings. |
Our responsibility to you the customer
| We will not be held responsible for any losses resulting from a
failed delivery, use of our website or incorrect use of the goods
supplied. |
| At Nicoll Industries Limited our customer is priority and we will
always try our best to ensure that you, our customer, is happy. As
with everything in life, occasionally things go wrong, but you can be
assured we will try to exhaust every avenue to ensure that we fulfill
your requirements successfully! |
| Our website contains links to other websites which are not under our
control and are not maintained by us. |
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